2013年商务英语中级考试阅读理解（4）
日期:2013-08-27 11:39
The secret of success in electronic commerce lies in placing a new emphasis on a well-established area. That area is customer service, which is now the only point of (19) between a business and the buying public.
There are a number of factors in a real-world shop that (20) people's perceptions of a business: these (21)the location and the appearance of the premises,the quality and the pricing of the merchandise or servicesand the behaviour of the staff.
However, if a company is t
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